ICT/Information Services Manager

  • Position: ICT/Information Services Manager
  • Location: Kampala, Uganda
  • Reporting to: General Manager – Corporate Services
  • Supervisory Position: Yes
  • Start Date: Immediately


Great Lakes Safaris and Uganda Lodges is seeking to recruit a qualified ICT/Information Services Manager to be based in our Kampala Head Office.

Duties and Responsibilities:

  1. Responsible for network maintenance and operation, database management and oversight of all 365 head office and lodge ICT support
  2. Responsible for the effective implementation of a fully automated IT System and Information Management System.
  3. Ensure functionality and smooth running of electronic based systems: Reservations System, Point of Sales System, Fleet Tracking System and Security Camera System and associated equipment
  4. Develops and manages departmental relevant in-house databases for information to be properly stored and analyzed for business decision making.
  5. Responsible for the analysis of data retrieved from electronic systems
  6. Website management (local content management, software hosting and preventative maintenance)
  7. Develops and implements various training and instruction programs for users on the use of operating systems, networking, applications, and databases.
  8. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems and advises management on software and hardware updates and recommends suitable providers for services or equipment that fall under the IT function.
  9. Ensure proper backup procedures are followed and executed as scheduled; manage off-site tape storage by maintaining inventory tapes, recording sent and received tapes and handling special requests from other staff.
  10. Provision of first level desktop support and training to all users in the resolution of end-users’ computing and communication issues
  11. Troubleshoots network, systems, and applications to identify and correct malfunctions and other operational problems and see to the regular maintenance of the system hardware;
  12. Ensure System documentation is in place and updated on a regular basis
  13. Plans and implements ICT policy and system security policy, to include firewalls, host and client access, file permissions, and user accounts.
  14. Ensure that regular virus protection software is installed on all desktops and servers.
  15. Periodic departmental reporting


  • Education: Degree in ICT Management, BCIS or related field.
  • Minimum of 5 years’ experience in ICT management or similar role

Job Requirements:

  • Required knowledge and experience managing entire ICT function for an organization
  • Working knowledge/management of electronic based systems
  • Experience in collecting and analyzing data
  • Demonstrated experience in providing onsite support and working within a Help Desk environment
  • Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards
  • Experience with problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas
  • Strong leadership and supervision capabilities

How to apply

All qualified interested candidates should submit their Cover Letter and CV to Jourdan@greatlakessafaris.com by August 3rd, 2018, 5:00pm EST. Only short listed candidates who meet the required qualifications will be contacted. Interviews will be carried out on a rolling basis.

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