Central Reservations Officer – Uganda Lodges

  • Position: Central Reservations Officer
  • Location: Kampala, Uganda
  • Reporting to: Central Reservations Manager
  • Supervisory Position: No
  • Start Date: Immediately


Uganda Lodges is seeking to recruit a qualified Central Reservations Officer to b be based in our Kampala Head Office.

Duties and Responsibilities:

  1. Checking on the availability of accommodations or transportation on a traveler’s desired travel dates
  2. Respond to accommodation inquiries accurately and document all the incoming bookings on a daily basis
  3. Provide a list of confirmed bookings and expected arrivals to Uganda Lodges’ Property Managers on a daily basis
  4. Ability to sell add-on products or upgrades
  5. Preparation of all departmental invoices and follow up on outstanding payments for all the bookings
  6. Following up to ensure payment T & C’s are being upheld
  7. Identify Top Producing Accounts for recognition on a monthly basis and maintain special handling of the repeat and VIP guests
  8. Prepare daily and weekly reports for decision making as far as procurement is concerned
  9. Make monthly visits to Uganda Lodges upon request by your supervisor


  • Education: Completion of two years college studies in tourism, hospitality, business administration or a related degree
  • Minimum of 2 years of experience working as a Sales and Reservations Officer for a reputable hotel/lodge or in a similar role
  • Must have experience using electronic booking reservations systems

Job Requirements:

  • Required knowledge and experience of hotel reservations and procedures
  • Traveling out of town for work 30% – 40% of the year
  • Must have strong customer care services
  • Strong problem solving skills
  • Must have good verbal and written communication skills
  • Organized and detail oriented
  • Flexible working hours, including weekends

How to apply

All qualified interested candidates should submit their Cover Letter and CV to Jourdan@greatlakessafaris.com by Aug. 3rd, 2018, 5:00pm EST. Only short listed candidates who meet the required qualifications will be contacted.

Download this job vacancy