Central Reservations Officer – Uganda Lodges

Position: Central Reservations Officer
Location: Kampala, Uganda
Reporting to: Central Reservations Manager
Supervisory Position: No
Start Date: Immediately

Uganda Lodges is seeking to recruit a qualified Central Reservations Officer to b be based in our Kampala Head Office.

Duties and Responsibilities:

Checking on the availability of accommodations or transportation on a traveler’s desired travel dates
Respond to accommodation inquiries accurately and document all the incoming bookings on a daily basis
Provide a list of confirmed bookings and expected arrivals to Uganda Lodges’ Property Managers on a daily basis
Ability to sell add-on products or upgrades
Preparation of all departmental invoices and follow up on outstanding payments for all the bookings
Following up to ensure payment T & C’s are being upheld
Identify Top Producing Accounts for recognition on a monthly basis and maintain special handling of the repeat and VIP guests
Prepare daily and weekly reports for decision making as far as procurement is concerned
Make monthly visits to Uganda Lodges upon request by your supervisor

Qualifications:

Education: Completion of two years college studies in tourism, hospitality, business administration or a related degree
Minimum of 2 years of experience working as a Sales and Reservations Officer for a reputable hotel/lodge or in a similar role
Must have experience using electronic booking reservations systems

Job Requirements:

Required knowledge and experience of hotel reservations and procedures
Traveling out of town for work 30% – 40% of the year
Must have strong customer care services
Strong problem solving skills
Must have good verbal and written communication skills
Organized and detail oriented
Flexible working hours, including weekends

How to apply

All qualified interested candidates should submit their Cover Letter and CV to Jourdan@greatlakessafaris.com by Aug. 3^rd, 2018, 5:00pm EST. Only short listed candidates who meet the required qualifications will be contacted.

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