- Position: Central Reservations Officer
- Location: Kampala, Uganda
- Reporting to: Central Reservations Manager
- Supervisory Position: No
- Start Date: Immediately
Uganda Lodges is seeking to recruit a qualified Central Reservations Officer to b be based in our Kampala Head Office.
Duties and Responsibilities:
- Checking on the availability of accommodations or transportation on a traveler’s desired travel dates
- Respond to accommodation inquiries accurately and document all the incoming bookings on a daily basis
- Provide a list of confirmed bookings and expected arrivals to Uganda Lodges’ Property Managers on a daily basis
- Ability to sell add-on products or upgrades
- Preparation of all departmental invoices and follow up on outstanding payments for all the bookings
- Following up to ensure payment T & C’s are being upheld
- Identify Top Producing Accounts for recognition on a monthly basis and maintain special handling of the repeat and VIP guests
- Prepare daily and weekly reports for decision making as far as procurement is concerned
- Make monthly visits to Uganda Lodges upon request by your supervisor
Qualifications:
- Education: Completion of two years college studies in tourism, hospitality, business administration or a related degree
- Minimum of 2 years of experience working as a Sales and Reservations Officer for a reputable hotel/lodge or in a similar role
- Must have experience using electronic booking reservations systems
Job Requirements:
- Required knowledge and experience of hotel reservations and procedures
- Traveling out of town for work 30% – 40% of the year
- Must have strong customer care services
- Strong problem solving skills
- Must have good verbal and written communication skills
- Organized and detail oriented
- Flexible working hours, including weekends
How to apply
All qualified interested candidates should submit their Cover Letter and CV to Jourdan@greatlakessafaris.com by Aug. 3rd, 2018, 5:00pm EST. Only short listed candidates who meet the required qualifications will be contacted.